FAQs

 


General

What are The Shops at Kenilworth's hours of operation?

The Shops at Kenilworth is open Monday through Saturday from 10:00 a.m. to 8:00 p.m. and Sunday from 10:00 a.m. to 5:00 p.m. Individual store hours may vary; please check with each business for specific hours of operation.

Where is The Shops at Kenilworth located?

The Shops at Kenilworth is located at 800 Kenilworth Dr, Towson, MD 21204.

Where are the parking garages/lots located?

The Shops at Kenilworth offers plenty of free parking, making every visit easy and convenient! Including:

  • Ample surface parking is available on the north, south, and west sides of the building.
  • A two-story parking deck (upper level + lower level) located on the east side of the building.
Is there EV charging available?

EV charging is not available.

Is there a lost and found?

Yes, Lost & Found is located in The Shops at Kenilworth Management Office. You may call security to inquire about a lost or found item. Security may be reached at 443-823-4005. If you are unable to access, please contact us using the portal.

Do you have free Wi-Fi?

Wi-Fi at The Shops at Kenilworth is free. Join the name “The Shops at Kenilworth”.

Are there restrooms and family restrooms?

For your convenience, restrooms are available on both the upper and lower levels of the center.

🚻 Lower level: Located to the right of The Mine Gym
🚻 Upper level: Located near Rooster’s Men’s Grooming

Is the shopping center pet-friendly?

For the safety and comfort of all guests, we ask that pets remain at home.

Where can I find ATMs?

The Shops at Kenilworth does not have an ATM onsite.

Holiday

What are the holiday train garden hours?

The Holiday Train Garden hours are November 22, 2025 – January 4, 2026 | Monday through Saturday from 10:00 a.m. to 8:00 p.m. and Sunday from 10:00 a.m. to 5:00 p.m

Are you open on Thanksgiving/Christmas Eve/Christmas Day/New Year’s Day?

The Shops at Kenilworth is closed on Thanksgiving, Christmas Day, and New Year’s Day. The center will offer modified hours of 10:00 am – 5:00 pm on Christmas Eve and New Year’s Eve. Store hours may vary on Christmas Eve and New Year’s Eve. It is recommended to check in with individual businesses for hours.

Do stores have different hours than the shopping center itself?

Store hours may differ during the holiday season, so be sure to check with individual businesses for their updated schedules!

Do stores offer "Buy Online and Pick Up In Store"?

Looking to buy online and pick up in person? Be sure to check with individual businesses for their pickup options and availability!

Is Santa available for photos? Where and when?

Santa photos are available November 21st – December 24th. Located on the upper level between Comfort One Shoes and Meg Fox Aesthetics. Visit https://tinyurl.com/mrsybn65 for full operating hours.

Do you offer gift-wrapping services?

Let Kappa Guild take care of your gift wrapping throughout December! Visit the Gift-Wrapping Station on the upper level. All proceeds go directly to Kappa Guild, supporting Pediatric and NICU departments in local hospitals, along with various community programs for children. Cash only, please.

Do you offer gift cards, and where can I buy them?

Gift cards are always a great choice! Check with individual businesses for available gift card options this holiday season.

Are strollers or wagons allowed during holiday events?

The Shops at Kenilworth warmly welcome families with strollers. To keep walkways open and comfortable for everyone, wagons are not preferred.

What should I gift this year?

Need ideas for everyone on your list? Check out our Holiday Gift Guide for festive inspiration and perfect picks!
👉 www.theshopsatkenilworth.com/events/kenilworthgift/